Refund policy

Return & Refund Policy

We want you to love your purchase from Vaitur. If for any reason you are not fully satisfied, we’re here to help.

Eligibility for Returns:

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition you received them.
• Certain items (such as personal care, hygiene, or final sale products) are non-returnable for safety reasons.

How to Request a Return:

• Please contact us at [support@vaitur.com] before sending anything back.
• We may request photos of the product before approving a return.
• Returns sent without approval may not be accepted.

Refunds:

• Once your return is received and inspected, we’ll notify you.
• If approved, you can choose a refund to your original payment method or store credit.
• Original shipping costs are non-refundable.

Exchanges:

• If you received a defective or damaged item, please contact us immediately and we’ll arrange a replacement at no extra cost.

Late or Missing Orders:

• Sometimes shipping may take longer due to customs or courier delays.
• If your order is still in transit, this does not qualify for a refund — but we will always assist in tracking it down.

Contact Us:
For any return or refund questions, please reach out at support@vaitur.com.